how to order

How do I shop online?
Our online store gives you a direct and secure online shopping service for purchasing resources.
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How can I find what I want?
Products are conveniently listed by series, level, topic or offer, making it easier to find what you are looking for. Further, you can search the store using the Keyword search. Just enter a book title, ISBN or author’s second name and click GO.
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I've found products I want to order, but don't want to use the online store. How else can I order?
If you don't want to pay by credit card you can still place your order in one of four ways:

• Phone: 1800 656 685
• Fax: 1800 642 270
• Email: schools@pearson.com.au
• Free Post:
  Customer Care
  Pearson Australia
  Reply Paid 70197
  PORT MELBOURNE VIC 3207

If you prefer to send your order by fax or post, simply select the "Print" option from your browser to print a copy of the completed payment form.
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Is my ordering information secure?
Yes. All order information placed through the website resides on a secure SSL server. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
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Ordering online
Just like shopping in an ordinary bookshop, you can review the listing of available publications and select items for purchase. Selecting an item will place it in your virtual SHOPPING TROLLEY (a temporary holding place).

Use the CHECK YOUR ORDER button to be shown what items you have in your trolley, the quantity and price. Individual, freight and total costs are automatically calculated for you.
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Proceeding to the checkout
Once you have decided on the items you wish to purchase, select the "Checkout" link to proceed with the transaction. You will then be required to fill out your purchase details and select a method of payment.
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What credit cards do you accept?
If ordering online you must use a credit card (Visa, MasterCard and American Express).
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Do I have to use a credit card to order?
If you don't want to pay by credit card you can still place your order in one of four ways:

• Phone: 1800 656 685
• Fax: 1800 642 270
• Email: schools@pearson.com.au
• Free Post:
  Customer Care
  Pearson Australia
  Reply Paid 70197
  PORT MELBOURNE VIC 3207

If you prefer to send your order by fax or post, simply select the "Print" option from your browser to print a copy of the completed payment form.
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How is my order shipped?
Orders are delivered by courier unless you specifically request otherwise.
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Can I have my order shipped to a PO Box?
Only small orders can be shipped to a postal address.
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How long does it usually take to receive an order?
You will receive your order in 7-10 days if the item is in stock.
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What if I'm not satisfied with my order?
Pearson Australia guarantees your complete satisfaction with every purchase. If you are not entirely satisfied with any product please contact Customer Care on 1800 656 685.
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How can I give feedback about the online store?
We would love to hear how your shopping experience went. Please send all feedback to schools@pearson.com.au
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Pearson respects your privacy
In accordance with ICAA policy, Pearson will only use personal information collected from you to process this order. We will not contact you with any other offers. Click here to view our privacy policy.
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Contact Details
Please contact us using the details below for any order related enquiry.

• Email: schools@pearson.com.au
• Phone: 1800 656 685
• Fax: 1800 642 270